{"id":581,"date":"2020-09-24T17:29:35","date_gmt":"2020-09-24T16:29:35","guid":{"rendered":"https:\/\/www.theprintspace.com\/help-center\/?post_type=ht_kb&#038;p=581"},"modified":"2023-02-08T16:21:55","modified_gmt":"2023-02-08T16:21:55","slug":"drop-ship-orders-list-in-creativehub","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/drop-ship-orders-list-in-creativehub\/","title":{"rendered":"Where do I see a list of dropship fulfillment orders for my website?"},"content":{"rendered":"\n<p>Your drop shipping orders appear in your creativehub account once they have been sent to theprintspace production system. This means that for any particular day\u2019s orders, you will be able to view them on creativehub only the day after. That is when they have been sent for production.<\/p>\n\n\n\n<p>Here is how you can view the customer orders and their status in creativehub:<\/p>\n\n\n\n<ol><li>Click your profile name\/icon in the top right of your creativehub account<\/li><li>Select \u2018Art store settings\u2019 from the dropdown menu<\/li><li>Select \u2018Store fulfilment\u2019 from the left-hand side menu<\/li><li>Here you can check your orders through different options. Use the date range to view orders of a particular month or week, or search via the order status. Click \u2018Update\u2019 to view your recent orders<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" width=\"1024\" height=\"464\" src=\"https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders.png\" alt=\"\" class=\"wp-image-2291\" srcset=\"https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders.png 1024w, https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders-300x136.png 300w, https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders-768x348.png 768w, https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders-50x23.png 50w, https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders-60x27.png 60w, https:\/\/www.theprintspace.com\/help-center\/wp-content\/uploads\/2020\/09\/Customer-orders-100x45.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2><strong>Order fulfillment status<\/strong><\/h2>\n\n\n\n<p>Your dropshipping order goes through multiple stages during the fulfillment process. You can find out the latest updates about your order in the \u2018order status\u2019 section of the \u2018Store fulfilment\u2019 page.<\/p>\n\n\n\n<p>Below are the order status messages that you can see in your creativehub account:<\/p>\n\n\n\n<ul><li><strong>New order<\/strong>: We have received your order and sent it to our production system<\/li><li><strong>In Production<\/strong>: Your order is in process to be printed and packed for shipping<\/li><li><strong>Dispatched<\/strong>: We have processed your order and shipped it to your customer<\/li><li><strong>Card required<\/strong>: Your payment details are missing from your creativehub account. We cannot process your order until a payment method is added to your creativehub account. Here is the process to <a href=\"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/add-a-payment-card-for-art-sales-order-fulfilment\/\" target=\"_blank\" rel=\"noreferrer noopener\">add a card<\/a> so we can retry the payment.&nbsp;<\/li><li><strong>Payment failed<\/strong>: We cannot process your order because the production cost payment from your account has failed. The usual process to resolve this issue is that you call your bank and authorize these payments. Once done, we can retry the payment once a day.<\/li><li><strong>Suspended order<\/strong>: We are unable to process your order. This could be for one of the three reasons below:&nbsp;<br><ol><li>Shipping address is missing in your order details<\/li><li>The SKU code of the product on the website is different from the one generated in your creativehub account<\/li><li>The Print option does not exist in your creativehub account.&nbsp;<\/li><\/ol><\/li><\/ul>\n\n\n\n<p>You can read more about the order status messages <a href=\"https:\/\/creativehub.io\/help\/knowledge-base\/why-has-my-print-sale-not-been-fulfilled\/\">here<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Learn about tracking your online print sales in your creativehub account.<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[38,267,282,283,287,285,99,288,284,98,286,97],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to find the list of drop ship orders in your account | theprintspace Help<\/title>\n<meta name=\"description\" content=\"When you make a sale, you should see it appear as a drop ship order in your creativehub account. 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