{"id":3057,"date":"2022-05-13T15:03:45","date_gmt":"2022-05-13T14:03:45","guid":{"rendered":"https:\/\/www.theprintspace.com\/help-center\/?post_type=ht_kb&#038;p=3057"},"modified":"2023-07-24T17:46:41","modified_gmt":"2023-07-24T16:46:41","slug":"can-i-cancel-a-drop-shipping-order","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/can-i-cancel-a-drop-shipping-order\/","title":{"rendered":"Can I cancel a drop shipping order?"},"content":{"rendered":"\n<p>When you make a sale in your store, we import the details and create a fulfilment order in your creativehub account\u00a0<a href=\"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/what-is-the-order-fulfilment-process-with-shopify-art-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">the following day<\/a>.<\/p>\n\n\n\n<p>We are not set up for automatic order cancellations through your store. This means if you cancel an order in your store we will still import the order details and\u00a0<a href=\"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/what-is-the-order-fulfilment-process-with-shopify-art-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">proceed with fulfilment<\/a>. In the case of Shopify, there is a button to request a cancelation. If this request cancelation button is requested this will be rejected.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img src=\"https:\/\/www.theprintspace.co.uk\/help\/wp-content\/uploads\/2023\/07\/image-1024x481.png\" alt=\"\" class=\"wp-image-5028\"\/><\/figure>\n\n\n\n<p>If you wish to cancel an order you must\u00a0<a href=\"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/how-do-i-contact-theprintspace-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact us immediately<\/a>\u00a0to request this. If your cancelation request reaches us prior to the order being printed we will be able to cancel the order. If your cancelation request reaches us after the order has been printed we cannot refund the fulfilment costs, but we will be happy to arrange a change of shipment address to you the seller so that your customer does not receive the order.<\/p>\n\n\n\n<p>Contact us via telephone, email or live chat.\u00a0<a href=\"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/how-do-i-contact-theprintspace-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Click here for details<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator aligncenter\"\/>\n","protected":false},"excerpt":{"rendered":"<p>When you make a sale in your store, we import the details and create a fulfilment order in your creativehub account\u00a0the following day. We are not set up for automatic order cancellations through your store. This means if you cancel an order in your store we will still import the&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,135],"ht-kb-tag":[89,615,109,189,612,420,616],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancelling a drop shipping order | theprintspace help center<\/title>\n<meta name=\"description\" content=\"Can I cancel a drop shipping order that has been placed on my website? 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