{"id":2389,"date":"2022-04-16T18:07:39","date_gmt":"2022-04-16T17:07:39","guid":{"rendered":"https:\/\/www.theprintspace.com\/help-center\/?post_type=ht_kb&p=2389"},"modified":"2023-11-01T08:32:43","modified_gmt":"2023-11-01T08:32:43","slug":"my-print-sale-has-not-appeared","status":"publish","type":"ht_kb","link":"https:\/\/www.theprintspace.com\/help-center\/knowledge-base\/my-print-sale-has-not-appeared\/","title":{"rendered":"I sold a print, but the fulfillment order has not appeared in my creativehub account"},"content":{"rendered":"\n

When you make a sale in your store, we import the details and create a fulfillment order in your creativehub account the following day<\/strong>.<\/p>\n\n\n\n

To check a sale you have made has been received by us, please wait one day and login to your creativehub account and navigate to art store settings > store fulfilment<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you have waited one day, and you do not see the fulfilment order then please check the following:<\/p>\n\n\n\n

  1. Check your creativehub account is still connected<\/a> to your website. A common reason for orders not being imported is that users have inadvertently disconnected their creativehub account<\/li>
  2. Check that the product SKU numbers in your store match the product SKU numbers in creativehub. To learn more click here<\/a><\/li>
  3. Was the order was placed via your customer facing website? Orders raised manually from within your store admin or via 3rd party apps will not reach us<\/li>
  4. Was the order marked as paid for in \u2018cash\u2019 or in person via a point of sale (POS) system? These orders will not reach us<\/li>
  5. Was the order purchased with a delivery option \u2018collect in person\u2019 or \u2018collect from seller\u2019? These order will not reach us as we require the end customer\u2019s shipping destination to fulfil the order<\/li>
  6. If you are using WIX, ensure your products are not grouped into \u2018Collections\u2019. Products must be in the \u2018All Products\u2019 \u2018Collection\u2019 only. Once the Products are removed from other collections we will fulfil the orders.<\/li><\/ol>\n\n\n\n
    \"\"<\/figure>\n\n\n\n

    7. If you are using Shopify, check that you have not \u2018archived\u2019 the order as this will prevent us from pulling it into our production system. If you have, simply change the status back to \u2018open\u2019. Learn more here<\/a>.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n


    8. If you are using Shopify, check you have not changed the fulfilment location from \u2018Creativehub Fulfilment\u2019 to one of your own.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    9. If you are using Shopify, was the item sold through your Facebook Shop integration? If the payment status is not ‘Paid’ we will not fulfil the order automatically. You can see this marked in your Shopify orders like the below screenshot. Simply change the order status to ‘Fulfilled’ and we will process the order:<\/p>\n\n\n\n

    \"\"<\/figure><\/div>\n\n\n\n

    If you have followed the correct product setup process, your store is connected to your creativehub account, and your order has still not appeared in your creativehub account, then please contact our customer service.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    When you make a sale in your store, we import the details and create a fulfillment order in your creativehub account the following day. To check a sale you have made has been received by us, please wait one day and login to your creativehub account and navigate to art…<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false},"ht-kb-category":[32,153],"ht-kb-tag":[186,183,158,184,181,180,185,182],"acf":[],"yoast_head":"\nMy fulfillment order does not appear in creativehub | theprintspace Help<\/title>\n<meta name=\"description\" content=\"This FAQ will help you to understand why your print sale has not appeared in your creativehub account as a fulfillment order.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My fulfillment order does not appear in creativehub | theprintspace Help\" \/>\n<meta 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