Where prints are lost in transit, we will reprint the order and ship it to your customer at our cost.
Lost in transit is classified as no movement on the tracking link for the number of days stated in the below table:
| Shipping destination | Postal shipping (Business days with no updates) | Courier shipping (Business days with no updates) |
| United Kingdom | 8 | 3 |
| Germany | 8 | 3 |
| Europe (EU) | 14 | 5 |
| Europe (EEA & CH) | 14 | 5 |
| North America (USA, CA) | N/A | 7 |
| Rest of World | N/A | 10 |